Customer loyalty club by Pond Country

Our customers are the most important part of our business. We value our customers’ continued business & support over the years. Our V.I.Pond members are the reason Pond Country has been voted #1 pond company in the USA by Aquascape┬« for the past 3 years.

Both V.I.Pond levels can earn points on every dollar spent at our retail locations that can be used towards money off your sale or additional discounts.


V.I.Pond Benefits

V.I.Pond is a free signup for everyone and enrolls you in our point-earning loyalty program. You can signup in-store or online. V.I.Pond membership features:

  • 20% off MSRP EVERYDAY on all Aquascape┬« retail products.
  • Earn 1 point for every dollar spent at any of our retail stores*
  • Begin redeeming rewards at 100 points
  • Bank your points for higher reward redemptions
  • V.I.Pond Points Portal to track your point totals & rewards
  • Exclusive in-store sales & promotions
  • Exclusive invitation-only events at our retail locations
  • Newsletter with pond tips, info, store coupons, & more


V.I.Pond Star Benefits

V.I.Pond Star is reserved for customers who chose to have Pond Country as their water feature builder. After project completion, you are automatically enrolled in this exclusive membership and have access to our point-earning loyalty program. V.I.Pond Star features:

*V.I.Pond is a free signup for all customers. V.I.Pond Star membership is only given to customers who have paid and completed a Pond Country-built feature which includes any pond or Infinity Waterfall. Enrolling in the V.I.Pond loyalty program is customer agreement to receive marketing communication. Customer data is used exclusively for Pond Country purposes and will not be sold to third parties. Points are earned only on retail sales and not on pond installation or service invoices. Points expire 24 months after date of first earned. Rewards and redemption level amounts are subject to change. V.I.Pond and rewards program may also be revoked at any time to Pond Country’s discretion. Rewards cannot be exchanged for money and have no cash value.